Cyber Scout Information

For consumers with additional questions, Equifax has established a dedicated call center.

The call center is available at 866-447-7559, every day (including weekends) from 7:00 a.m. – 1:00 a.m. Eastern time.

The credit reporting agency, Equifax, has confirmed today and launched an investigation into a data breach event potentially impacting 143 million U.S. consumers.

Equifax is one of the three major credit bureaus used around the world and is only used in our offerings with triple bureau reports and monitoring. Customers using our one bureau solution receive data through Experian and not Equifax. As your trusted identity management provider, we want assure you that we are taking all necessary precautions associated with the Equifax data breach event.

In light of this situation, please use the following tips to educate yourself on how to better protect your identity:

  1. If you were impacted by the breach you will receive a data breach notification from Equifax. Read the notice carefully to learn what information may have been exposed and how. (Keep the notice in case you ever need to prove that your data was compromised through no fault of your own.)
  2. Review the breached account. Identify what information it contained and what was compromised. Look for any unauthorized activity, such as a change in address or telephone number.
  3. If you have access to CyberScout monitoring, we recommend you activate it as soon as possible.
  4. Pay extra attention to your account and billing statements. Check for charges that aren’t yours.
  5. Change all user access credentials. If you use the same passwords for other financial institutions, change them. Watch financial statements—on paper and online—for unauthorized transactions. Be aware of potential email, phone and snail-mail scams. Enable text and email alerts when possible.

As Equifax uncovers and releases more information, the best course of action for impacted individuals is to follow the preventive and remedial steps they are providing at https://www.equifaxsecurity2017.com/potential-impact/.

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